Train travel in India is a common mode of transport, but sometimes the experience can be less than ideal, especially for senior citizens. Recently, a man complains about senior citizen allotted an upper berth on a train, sparking a debate about the fairness of the current berth allocation system.
The Initial Complaint: Upper Berth for a Senior Citizen
The incident began when a passenger shared his frustration on social media platform X, highlighting how his 65-year-old father was assigned a side upper berth, while younger passengers received lower berths. This raised questions about the algorithm used by IRCTC and whether it adequately considers the needs of elderly passengers.
RailwaySeva’s Response and Further Frustration
RailwaySeva responded to the complaint by stating that the allocation process is fully automated and without manual intervention. They suggested contacting the on-board TTE for assistance. This response, however, did not address the core issue of the automated system seemingly overlooking the needs of senior citizens, leading to further frustration.
Public Reaction and Possible Solutions
The online community quickly joined the conversation, with many sharing similar experiences and concerns. Some suggested prioritizing lower berths for senior citizens or implementing a system that allows passengers to pay extra for preferred berth locations. This incident highlights the need for a more senior-friendly approach to berth allocation, ensuring comfortable and accessible travel for elderly passengers.
Disclaimer
This article is based on information available in the public domain and social media platforms as of the current date. The views and opinions expressed herein are those of the individuals mentioned in the article and do not reflect the official stance or policies of IRCTC or the Indian Railways. We aim to provide a balanced perspective on the issue and encourage readers to conduct their own research and form their own conclusions.
Image Credit: Postoast
